Millenials: Can they be loyal to your Brand?

Crazy thing I learned the other day:  A member of the Millennial generation is someone born in the 1980's and turns 21 in the new Millennium.  Makes sense, but from there, defining this new Generation becomes an anomaly to most.

The Millennials grew up with the Internet, cell phones, Apps, Multi-channel TV, and all the instant gratification that this new Age society can create.  But, can they be loyal to anything other than themselves?  If you look at it from an employment perspective - the answer is clearly no.  The long-term "stay until I retire" concept is dead, nowadays its "how quickly can I get promoted, or I'm outta here."

However, when it comes to Brands, 64% of Millennials say they feel the same loyalty to a Brand as their parents do! 




Great news for marketers, but it also comes with a caveat - you are going to have to work harder to keep them.  Social marketing, transparency, and yes, deals all motivate the Millennials.

For more, Read this great Article

Custom Promo Products: How swag can affect customer loyalty

Customer loyalty - it's the holy Grail of marketing y'all.  The customer who is loyal to your brand essentially becomes your Ambassador to the world.  It's why we spend so much money on social media, community outreach, etc.

But... are you thinking about a promotional product as well?  Fact of the matter is, a well placed, branded thank-you gift goes a long way in establishing repeat performances.

 

So... are branded items in your arsenal in creating loyalty?  If not, then you better load your gun... quickly!

Case Studies: Have they become obsolete in the Social age?

In the promotional products industry, case studies are a vital bullet in a salesperson's arsenal.  A strong case study can show a company's creativity, it's project management capabilities, and most importantly it's solution-based initiative.  Case studies also show how important promotional products can be in an overall marketing strategy, and by clearly defining the ROI, gives the salesperson a competitive advantage against the typical "mom and pop" shop.

However, in today's socially-generated ratings world, the case study may be losing it's lustre.  The key knocks are that a case study has a limited shelf life, especially in the Millenial "what have you done for me in the last minute" mindset.  More importantly, a case study is primarily company-driven - i.e. it is designed to show the company in the best light possible. That's all well and good - but can sometimes come off as disingenuous, not a good look for most salespeople...

With the trend towards buying online in the promo products industry, the testimonial has the preferred vehicle of establishing brand trust - look at my website and you'll see the same!  I am as guilty as the next guy when it comes to not showing Case studies, I'd rather have a client speak to our reliability than it come from my mouth.

With Yelp and other review-based methods of 3rd party recommendations, the problem becomes that of control - you piss one person off and it can ruin a good Yelp day...  So, what to do as a promotional marketer?

The answer may be a solid blend of both, I know for me I will be including case studies going forward as a means of differentiation and control of my own brand.

Please read more on this trend Here